Frequently Asked Questions

Everything you need to know about our products and services.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as secure payments through PayPal and Apple Pay.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your items sooner.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to be eligible for a full refund.

Do you ship internationally?

Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

Are your products tested for quality?

Yes, all Phylos Bioscience products undergo rigorous quality control and third-party testing to ensure they meet our high standards for safety and performance.